Client Satisfaction Survey Email Notifications

Long & Foster’s Client Satisfaction Survey provides your buyers and sellers the opportunity to share their feedback on working with you. This is a great way to collect valuable testimonials that you can share through Testimonial Tree, on social media and in your marketing efforts.

You will now receive an email notification at the same time a survey invitation is sent to your client(s). After receiving this notification, consider asking your client(s) to complete the survey. They are much more likely to do so if you reach out to them personally.

What do I need to do to ensure my clients receive the survey?

Survey invitations are emailed to clients who have completed a residential real estate or new home transaction with Long & Foster. In order for your clients to receive a survey, you must provide a valid email for them in Case Sheets Online (CSOL).

Who should I contact if I need support?

Questions about the survey can be directed to:

  • Your office manager
  • The Long & Foster Service Desk
  • The survey company at Contacting the survey company is the best and fastest method to report any technical errors that occur while the survey is being taken.

When contacting the Long & Foster Service Desk or the survey company’s technical support about a specific case, please try to reference the CASE ID or other information that can aid the support team in finding your transactions. When reporting technical errors, screenshots of any messages or problem are also helpful.

For more information, visit our Client Satisfaction Survey intranet page.