Long & Foster’s leadership team celebrated excellence in customer service earlier this year, presenting Donna Mangers and Debbie Shobe with the annual Foster Family Award. Mangers serves as senior accounting manager in our Accounting department and Shobe is an executive assistant for our General Brokerage team in Richmond, Virginia. They were among the nearly 75 employees who were nominated for the Foster Family Awards this year.
The Foster Family Awards enable our company to recognized and reward exceptional service across the organization. The company accepts nominations for those employees who exemplify the five Keys to Excellence in Customer Service. It then presents two awards—one to an employee in the field and another to an employee within our Shared Services team—to those individuals who embody our commitment to exemplary service.
In her more than 33 years at Long & Foster, Mangers has led the way in many changes that have revolutionized our accounting procedures. She is well respected by our teams at headquarters and in the field, and her endless energy is infectious. Mangers is always coming up with new ideas to help our agents and our company, and she is continually focuses on ensuring an exceptional experience for anyone with whom she works.
During her more than 15 years at Long & Foster, Shobe has become known for her unwavering dedication to customer service. Her continually positive attitude and her ability to maintain and demonstrate excellence sets an example for all of her peers and our team. Shobe shows a selfless dedication to Long & Foster, handling whatever task is needed to help our General Brokerage team in Richmond to achieve success.